Return & Refund Policy

At Moddyco Watches, every watch is custom-modified and hand-assembled after an order is placed. Due to the personalized nature of our products, we follow a strict return and refund policy.

By placing an order on our website, you agree to the terms below.

 

1. No Returns on Custom Products

All Moddyco watches are custom-made or modified specifically for each customer.

Therefore:

  • ❌ Returns are not accepted once the product is delivered

  • ❌ Refunds are not available for change of mind, dislike, or personal preference

  • ❌ Exchanges are not permitted

This policy is in line with custom-made product regulations.

 

2. Eligible Cases for Replacement or Refund

A replacement or refund will be considered only in the following cases:

a) Manufacturing Defect

  • Internal movement malfunction

  • Non-functional watch on arrival (DOA)

b) Transit Damage

  • Physical damage caused during shipping

⚠️ The issue must be reported within 48 hours of delivery with:

  • Clear photos

  • Uncut unboxing video (mandatory)

Claims without proper proof will not be accepted.

 

3. What Is NOT Covered

The following are not eligible for return, refund, or replacement:

  • Minor color or design variations due to customization

  • Normal wear and tear

  • Scratches after use

  • Water damage

  • Strap wear, battery depletion, or cosmetic aging

  • Damage caused by misuse, accidents, or unauthorized repairs

  • Delays caused by courier partners

 

4. Replacement Process

If your claim is approved:

  • We will arrange a replacement for the defective product

  • Replacement processing time: 7–10 business days

  • Replacement will be shipped after quality inspection

Replacement is the primary resolution. Refunds are issued only if replacement is not possible.

 

5. Refund Process (If Applicable)

If a refund is approved:

  • Refunds will be processed to the original payment method

  • Refund timeline: 7–10 business days

  • Shipping charges (if any) are non-refundable

 

6. Cancellation Policy

  • Orders can be cancelled only before production starts

  • Once customization or assembly begins, cancellation is not allowed

  • COD orders may be cancelled at our discretion

 

7. Refusal of Delivery

If a customer refuses delivery without a valid reason:

  • The order will not be eligible for a refund

  • Re-shipping charges (if applicable) must be borne by the customer

 

8. Abuse & Fraud Prevention

Moddyco Watches reserves the right to:

  • Reject claims that show signs of misuse or fraud

  • Block future orders from repeat abusers

All decisions taken by Moddyco Watches regarding returns and refunds shall be final and binding.

 

9. Contact for Claims

To raise a return or refund request, contact us at:

Moddyco Watches
📧 Email: moddycowatches@gmail.com

Include:

  • Order ID

  • Issue description

  • Photo/video proof

Business Hours: Monday to Saturday, 10 AM – 6 PM (IST)

 

10. Policy Updates

Moddyco Watches reserves the right to modify this policy at any time without prior notice.
Changes will be effective immediately upon posting on the website.